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Human-supervised assistants for customer questions, lead qualification, service updates, and support workflows.
We design supervised assistants for WhatsApp and digital support channels that answer approved questions, qualify enquiries, provide service updates, and hand sensitive or uncertain conversations to the right person.
Automation begins with a narrow, measurable support scope and keeps people in control of exceptions and sensitive decisions.
Identify high-volume enquiries, approved answers, customer data needs, escalation triggers, and service risks.
Define intents, dialogue, tone, authentication, human handoff, privacy, logging, and success measures.
Connect the selected channel and knowledge sources, test with real scenarios, and launch to a controlled audience.
Review unanswered questions, accuracy, handoffs, customer outcomes, and update the knowledge and automation scope.
Tell us about the current situation, desired outcome, users, constraints, and timeline. We will recommend a practical starting scope.
